Front-End Developer

Mark Ryan B Canque

A highly talented, detail oriented Front-End Developer and customer service advocate with experience providing exceptional support in terms of technical support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% client satisfaction.

Projects

  1. https://barbershop.goit.global ................../[ HTML5, CSS3 ]
  2. https://cryptohub.goit.global ..................../[ JavaScript ]
  3. https://kidslike.goit.global ......................./[ React.js, Node.js ]

Work Experience

Front-End Developer Freelance

September 2019 - up to now | Country

  • Deliver high-quality web design via email support platform ensuring top level service to continue corporate growth.
  • Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
  • Utilize problem solving skills to resolve customer issues and enhancing service level.
  • Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.

Adobe Virtual Assistant

March 2015 - October 2018 | Country

  • Maintain a detailed delivery calendar to coordinate schedules and appointments.
  • Updated company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
  • Provided inbound/outbound support for client on-boarding which increased customer referrals by xx%.

Customer Service Representative

June 2014 - February 2015 | Country

  • Updated company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
  • Successfully established orders and scheduling for new prospects, with increased efficiency in a busy fast-paced environment.
  • Solved a range of customer queries by providing timely and effective outcomes, resulting in first call resolution of issues.

Education

Philippine Normal University - Mindanao

Bachelor of Secondary Education Major in General Science

June 2012 - April 2016 | Philippines