Front-End Developer
Mark Ryan B Canque
A highly talented, detail oriented Front-End Developer and customer service advocate with experience
providing exceptional support in terms of technical support and ensuring projects are completed on time and with extreme
confidentiality. Strive in fast-paced, virtual environments following established procedures and
practices to exceed all customer expectations. Experienced in creating an effective, organized
environment in which I can excel at focusing time on providing top level client support, resolving
issues and developing relationships to ensure loyalty and growth. Unique skills set offering
exceptional organizational/administrative skills combined with ensuring 100% client satisfaction.
Work Experience
Front-End Developer Freelance
September 2019 - up to now | Country
- Deliver high-quality web design via email support platform ensuring top level service to
continue corporate growth.
- Update company’s data base with new customer information and manage data retrieval of
current customers, accurately and in a timely fashion.
- Utilize problem solving skills to resolve customer issues and enhancing service level.
- Express compassion and empathy while developing strategic solutions for solving problems
and addressing unsatisfactory customer experiences.
Adobe Virtual Assistant
March 2015 - October 2018 | Country
- Maintain a detailed delivery calendar to coordinate schedules and appointments.
- Updated company’s data base with new customer information and manage data retrieval of
current customers, accurately and in a timely fashion.
- Provided inbound/outbound support for client on-boarding which increased customer referrals
by xx%.
Customer Service Representative
June 2014 - February 2015 | Country
- Updated company’s data base with new customer information and manage data retrieval of
current customers, accurately and in a timely fashion.
- Successfully established orders and scheduling for new prospects, with increased efficiency in
a busy fast-paced environment.
- Solved a range of customer queries by providing timely and effective outcomes, resulting in
first call resolution of issues.
Education
Philippine Normal University - Mindanao
Bachelor of Secondary Education Major in General Science
June 2012 - April 2016 | Philippines